Over the past two decades of building enterprise software systems, I’ve watched conversational AI evolve from simple rule-based decision trees to sophisticated agents capable of nuanced, context-aware dialogue. Having architected chatbot solutions for financial services, healthcare, and e-commerce platforms, I’ve learned that the difference between a chatbot users tolerate and one they genuinely enjoy interacting […]
Read more →Building Chatbots with Personality: Using AI to Enhance User Experience
